Our Team

/Our Team

LEADERSHIP

HLP is a privately held company which means we have the latitude to be a “customer first” organization. We are not driven to deliver short-term financial results (such as quarterly earnings) like many of our competitors.  As a privately held company, we can address the needs of our customers first.

Karla Palacios
Karla Palacios

Director of Fixed Operations

Katie Palacios
Katie Palacios

Processing Manager

Claudia Galicia
Claudia Galicia

Processing Manager

Jendy Lynn Yap-Tupal
Jendy Lynn Yap-Tupal

Processing Manager

Hugh Adams
Hugh Adams

President

Michael Adams
Michael Adams

Business Manager & HR Director

Processors

Crischelle Odron
Crischelle Odron

Processing Supervisor

Felix Hernaez Jr.
Felix Hernaez Jr.

Processor

Jose Martin Jalandoni
Jose Martin Jalandoni

Processor

Khara Shasi Pabalinas
Khara Shasi Pabalinas

Processor

April Canieso
April Canieso

Processor

Emilie Gomez
Emilie Gomez

Processor

Erica Wright
Erica Wright

Billing Coordinator

Kathleen Dearing
Kathleen Dearing

Billing Processor

Francisco Alfonso Benedicto Crispo III
Francisco Alfonso Benedicto Crispo III

Compliance

Mesha-el R. Barreto
Mesha-el R. Barreto

Compliance

April Joy Pellejo
April Joy Pellejo

Compliance

Aundrea Bryant
Aundrea Bryant

Rehab Specialist

Strike A Alquizar
Strike A Alquizar

Customer Service Representative

Rolz Martin Jose Agramon
Rolz Martin Jose Agramon

Customer Service Representative

Grace Montelibano
Grace Montelibano

Customer Service Representative

Ian Castellano
Ian Castellano

Customer Service Representative

Erika Bailon
Erika Bailon

Executive Assistant

Umesh Wijesundera
Umesh Wijesundera

Sales Advisor

Renzo Amado
Renzo Amado

Sales Advisor

Leading Higher Level Proccessing is a privilege. Managing our talented team and driving them to deliver the best customer experience in the industry is both demanding and rewarding. Providing our Clients life-changing services is the icing on the cake. Every week we receive remarkable feedback from our Clients regarding the results we deliver.

Hugh Adams, CEO

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