5/18/2017. Best Decision I Have Ever Made. I have struggled with my student loans for years. I found Higher Level Processing on Facebook and was not sure for a while if they could help me. I have been promised help for so long and no one came through. When Beatriz H. from Higher Level contacted me, I figured out very quickly that I was going to get the help I needed. She has been essential to my getting my student loans under control in a way that makes this single mom a happy girl.